Cressa Shopping and Service FAQs

Shopping FAQs

1. How to contact sales representatives?

- For any inquiries about our products or services, please reach out to our sales representatives via email or phone. Provide details about your requirements, and they will assist you further.

2. How to get discounts for bulk orders?

- Cressa offers higher discounts for larger orders. For example, a 5% discount is available for orders of 10 pieces. For orders exceeding 10 pieces, contact our Sales Department with the following details:

- Products of interest

- Exact order quantity for each product

- Desired timeframe

- Special packing instructions (e.g., bulk packing without product boxes)

- Our Sales Department will provide a quotation. Note that larger orders result in more significant postage savings. For instance, an order of 20 pieces will have a much lower average shipping cost per unit than a single-piece order.

3. How to modify items in the cart?

- Since we don't support direct online purchases, you need to contact your sales representative to make any changes to your order items.

Service FAQs

1. What payment methods are accepted?

- We accept various payment methods, including Credit Card (Visa, MasterCard, JCB, Discover, and Diners), Debit Card (Visa, MasterCard, Visa Electron), and PayPal.

2. Can I change billing or shipping information after payment?

- Once an order is placed, changing billing or shipping addresses is not recommended. Contact our Customer Service Department immediately during the order processing stage if changes are necessary. If the package hasn't been dispatched, we can update the address. However, once shipped, shipping information cannot be altered.

3. How to know if the payment is received?

- Upon receiving your payment, we will send a notification email. You can also log into your customer account to check the order status, which will show "Processing" if payment is received.

4. Do you provide invoices?

- Yes. Once an order is received and payment is cleared, the invoice will be emailed to you.

5. Why am I asked to "Verify" my payment?

- This is a standard procedure by our payment verification team to ensure all transactions are authorized, protecting your information and prioritizing future purchases.

Shipping FAQs

1. How to change the shipping method after placing an order?

- Once an order is placed, the shipping method shouldn't be changed. However, contact our Customer Service Department immediately during the order processing stage. If you cover any additional shipping costs, we may update the shipping method.

2. How to change the shipping address after placing an order?

- Contact our Customer Service Department as soon as possible during the order processing stage to request a shipping address change. If the package hasn't been dispatched, we can ship to the new address. However, once shipped, the shipping address cannot be changed.